FAQ

We accept a veriety of credit and debit cards, including Visa, Mastercard and Maestro. But we also offer payment through Klarna and PayPal (Only some countries).

In some special situations, it is possible to pay by bank transfer, but it is only possible if we create and send an invoice to you. If you would like to pay by bank transfer, please contact us by writing an e-mail or giving us a call.

In our showrooms in Copenhagen and Aarhus, it is also possible to pay by using the Danish mobile payment app MobilePay.

The delivery time varies a lot from country to country. You can also expect longer-than-usual delivery times to remote locations such as islands and alpine regions. Nevertheless, we will of course deliver as fast as possible! You can read more about delivery here.

That depends on multiple factors: Your location, the type of products that you ordered and the shipping company that you choose at the checkout.

Your location is a determining factor because we use different shipping companies in different countries. The type of product that you buy also plays a role because, in many cases, the weight of the shipment affects which shipping company is used.  In some cases, you can choose different shipping companies at checkout. You can read more about delivery here.

In most cases it isn't, which means that you will have to take care of the assembly upon arrival of the instrument.

There are some exeptions:

• Very large instruments often require no assembly from your side. An example could be the Kawai CS11 or an instrument of similar class. Those instruments simply need to be unboxed and are ready to play.
• Other smaller size instruments don't require assembly due to the nature of their construction. Stage pianos are a good example because they were designed to minimise the assembly required in order to make them portable. The same can be said for keyboards.
• In some countries, we offer an assembly service, which means that we take care of the assembly for you and then deliver the instrument in its assembled condition to you. If you are located in Denmark, you can read more about our assembly service here.

In most cases you will have to assemble your new instrument yourself, which sounds like a demanding task, but it really isn't! Should you experience issues during the assembly process, feel free to contact us by writing an e-mail or giving us a call.

Yes and no. As a company, we do not offer any kind of financing, but it is possible to finance your purchase through one of our partners, Klarna. However, it is a requirement that you are preexisting Klarna customer. You can read more about Klarna on their official website: klarna.com

All ordered goods are shipped from Aarhus, Denmark. This is where our central warehouse is located.

You can read more about our return policies here: digitalpiano.com/help/cancellation and digitalpiano.com/help/money-back.

We are very sorry to hear that you are not enjoying your new instrument as much as you expected. If you are experiencing any issues, feel free to contact us, and we will try to find a solution together.

Digital pianos with less than 88 weighted keys are rare in our assortment of instruments, but we do have a few. An example would be the Yamaha P-121. If you want to see a full list of products with less than 88 keys, simply use our filter function!