DIGITALPIANO.COM A/S
VAT-Number: DK41133198
Digitalpiano.com A/S, Engmarken 22, 8220 Brabrand, Denmark, CVR: DK41133198
E-mail: info@digitalpiano.com
Phone: +45 38 10 08 44
All prices on the website are in EUR and the VAT* is included. Every contract is only valid within the country of Portugal.
*the reduced rate of 13% on musical instruments and the standard rate of 23% on other products
After ordering you will receive an order confirmation on an email. Digitalpiano.com will keep the order confirmation after the customer has received it.
The possible payment options are:
There are no additional fees, and we only deduct the money once the goods are shipped. Some cards will make a reservation of the amount.
You can read more Klarna here: https://www.klarna.com/international/terms-and-conditions/
If you wish to cancel an order you must write us an email – either as an answer to the order confirmation that you received, or with your order number and buying time and date visible.
If the goods have been shipped from our warehouse it will be seen as a return and there will be a small return fee that you as a customer must pay.
The delivery of goods from Digitalpiano.com costs EUR 19,90 and will be delivered to the curb side by DHL Freight. We will deliver to all addresses accessible by bridge or that does not require any extra delivery service. If the delivery requires an extra service, you may be charged the additional cost. The extra cost may differ regarding the specific cases.
You have the right to cancel your purchase within 14 days from the day you received it, without needing to provide a reason.
If you wish to cancel your purchase, you must contact us by sending an email to info@digitalpiano.com before you return it.
It is important that you contact us before the 14 days expires if you wish to cancel your purchase.
You cannot cancel your purchase by refusing the delivery without notifying Digitalpiano.com.
You, as the customer, are responsible for the return and must pay the return costs. You are welcome to contact us to help with the return process. Any costs related to the delivery will not be refunded.
If the instrument has been damaged and/or has signs of use, if you write on the box, if the box has been damaged or lost, it is considered a loss of value and on some cases the full purchase amount will not be refunded – and rarely not at all, depending on the damage.
Goods must always be returned to:
Digitalpiano.com
Engmarken 22
8220 Brabrand
Denmark
We will not accept parcels without distribution or parcels sent by cash on delivery.
Read more on our website: “Customer service → Terms and conditions → Cancellation”
We offer 30 days money-back-guarantee on the condition that the product has NOT been opened and therefore will be returned in the original package.
If you wish to return your instrument you need to contact us by email info@digitalpiano.com and you, as the buyer, are responsible for the return and the costs of the return. If the package has been opened the 30 days money-back-guarantee will not be valid
You can read more on our website: “Customer service → Service → Money-back guarantee”
If you cancel your order, you will get your money back. We will refund the full amount apart from the shipping costs within 14 days from the day you contacted us regarding the cancellation. If the value of the goods has deteriorated the full amount may not be refunded.
We will refund the money the same way as you paid when buying unless other things have been agreed on. We wait with the refund until we have received the goods, unless we have documentation that it has been shipped.
As a consumer, you have a 2-year warranty, which means that if a manufacturing fault occurs, you can either have the product repaired, exchanged, get a price reduction or your money back, depending on the specific situation. Certain goods have an extended warranty, which is provided by the manufacturer, and the complaint must therefore be addressed by them (of course only after our warranty has expired). If a product has an extended warranty or not is shown on the website.
All goods that are returned to Digitalpiano.com must be safely packed. We advise that you use DHL (or similar) to return your goods, since it is possible to track the parcel. This helps with the return process and with the documentation. This also allows for the package to be called for if it is lost.
We only collect personal data in cases where this is relevant for us, and we only collect personal data if it is relevant for your activity at Digitalpiano.com A/S.
When collecting, processing and using your personal data, we always comply with all relevant legal provisions.
We only keep your personal data as long as long as we are either under legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.
If you wish to purchase and receive a product or a service from us, we need to collect certain data in order to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the content of your shopping basket while you use our webshop.
We can obtain information such as your name, e-mail address, postal address, delivery address (if different from the postal address), telephone number and payment details.
Digitalpiano.com A/S collects and processes your personal data when you do the following:
In addition to the information you provide yourself when ordering a product or services on our webshop, our website also uses cookies. Cookies are digital packages that the website stores on your computer, tablet or phone.
We use cookies to improve the website’s functions and facilitate your access to it. In order to use our website, it is required that you accept the use of cookies on your device. No personally identifiable information is stored in cookies.
On our website we also use “tags” that register your movement. Their purpose is to record what you do on our website for the use of marketing. We do not store nor sell this data, but this is done in accordance with the applicable regulations for the use of personal data for marketing.
We have “tags” from our following partners:
As registered at Digitalpiano.com, you always have the right to object the registration and you have the right to request access to and have your personal data changed or corrected.
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can send us a request to this effect to our e-mail address info@digitalpiano.com or by telephone.
We collaborate with a number of other companies that store and process our data. The companies only process information on our behalf and are not allowed to use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with sufficient protection. Our data processors are AWS Amazon and HostNordic.
The data executive at Digitalpiano.com A/S is CEO Morten Juhl-Sørensen.
Digitalpiano.com A/S, Engmarken 22, 8220 Brabrand, Denmark, CVR: DK41133198
If you wish to lodge a complaint, you must contact Customer Service (info@digitalpiano.com). If the customer lives in the European union it is also possible to lodge a complaint at ec.europa.eu. This site can possibly help if no solution has been found when contacting us.